Support
Questions or problems? We're happy to help.
Email us with any question
If something isn't working or you'd like to ask anything about the app, send us an email.
Send an email- Please include your device model (for example, iPad 10th generation) and iOS version so we can help faster.
- We usually reply within 1–2 business days (Korea Standard Time).
Frequently asked questions
I got a new device. Do I have to buy it again?
No. Download it again from the App Store with the same Apple Account. If you use Family Sharing, family members can download it too. Progress is stored only on the device, so a new device starts from the beginning.
How do I get a refund?
Apple handles refunds directly. Find the purchase at reportaproblem.apple.com and request a refund there.
Which devices does it run on?
iPhone and iPad. You can check the required iOS version on the App Store page.
Does it need an internet connection?
You need a connection to download the app. There's no log-in or account.
I want to start over from the beginning
Delete the app and install it again from the App Store to start from the beginning. Progress is stored only on the device, so it's deleted along with the app.
What is the parental gate?
It's a quick check that keeps children from leaving the app or opening links by accident. Settings and outside links only open once a grown-up has passed it.
Is there an Android version?
Not yet. For now it's available on iPhone and iPad only.
Didn't find your answer? Just send us an email. valentin@codelake.cc